{"id":8378,"date":"2025-12-11T12:42:58","date_gmt":"2025-12-11T12:42:58","guid":{"rendered":"https:\/\/iblow.eu\/procedimentos-para-relatorios-recebidos\/"},"modified":"2026-02-16T08:29:39","modified_gmt":"2026-02-16T08:29:39","slug":"procedimentos-para-denuncias-recebidas","status":"publish","type":"page","link":"https:\/\/iblow.eu\/pt\/procedimentos-para-denuncias-recebidas\/","title":{"rendered":"Procedimentos para Den\u00fancias Recebidas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8378\" class=\"elementor elementor-8378 elementor-8363\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d62b684 e-con-full e-flex e-con e-parent\" data-id=\"d62b684\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1a724f elementor-widget elementor-widget-heading\" data-id=\"e1a724f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Procedimentos para Den\u00fancias Recebidas<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65e6701 e-flex e-con-boxed e-con e-parent\" data-id=\"65e6701\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-67db960 e-con-full e-flex e-con e-child\" data-id=\"67db960\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbaeb99 elementor-widget elementor-widget-heading\" data-id=\"fbaeb99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Procedimentos para Den\u00fancias Recebidas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46ed508 elementor-widget elementor-widget-heading\" data-id=\"46ed508\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Uma vez que uma den\u00fancia seja apresentada por meio de um canal interno ou externo, a Lei PT 93\/2021 exige que as organiza\u00e7\u00f5es sigam procedimentos claros e estruturados para garantir o tratamento, a investiga\u00e7\u00e3o e a resolu\u00e7\u00e3o eficazes. <br><br>Processos r\u00e1pidos e padronizados s\u00e3o essenciais para proteger os denunciantes, manter a confidencialidade e lidar com as preocupa\u00e7\u00f5es de forma eficiente.<br><br>Ap\u00f3s a rece\u00e7\u00e3o, as den\u00fancias devem ser registadas e avaliadas por pessoal autorizado e treinado para lidar com informa\u00e7\u00f5es confidenciais. Cada den\u00fancia deve ser analisada quanto \u00e0 sua integridade, credibilidade e urg\u00eancia.  <br><br>O denunciante deve receber um aviso de rece\u00e7\u00e3o atempado, mantendo a sua identidade protegida. As organiza\u00e7\u00f5es devem documentar todas as etapas da an\u00e1lise e investiga\u00e7\u00e3o, garantindo transpar\u00eancia, conformidade e um registo de auditoria claro. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd10c9c elementor-widget elementor-widget-button\" data-id=\"cd10c9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/iblow.eu\/pt\/contacto\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ativar Den\u00fancias Seguras Para Todos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-663fb2c e-con-full e-flex e-con e-child\" data-id=\"663fb2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2f53e elementor-widget elementor-widget-image\" data-id=\"7b2f53e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/iblow.eu\/wp-content\/uploads\/2025\/12\/78587.webp\" class=\"attachment-large size-large wp-image-8373\" alt=\"Reuni\u00e3o de neg\u00f3cios com tabelas e gr\u00e1ficos.\" srcset=\"https:\/\/iblow.eu\/wp-content\/uploads\/2025\/12\/78587.webp 1000w, https:\/\/iblow.eu\/wp-content\/uploads\/2025\/12\/78587-300x200.webp 300w, https:\/\/iblow.eu\/wp-content\/uploads\/2025\/12\/78587-768x512.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e848ddb e-flex e-con-boxed e-con e-parent\" data-id=\"e848ddb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90838d0 elementor-widget elementor-widget-text-editor\" data-id=\"90838d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">As investiga\u00e7\u00f5es podem envolver a recolha de provas, entrevistas com as partes relevantes e a tomada de medidas corretivas, quando necess\u00e1rio. Se a resolu\u00e7\u00e3o interna n\u00e3o for vi\u00e1vel, as den\u00fancias e reasnte documenta\u00e7\u00e3o poder\u00e3o ser encaminhadas para as autoridades externas competentes.  <\/span><\/p><p><span style=\"font-weight: 400;\">O feedback oportuno ao denunciante sobre o andamento e os resultados da investiga\u00e7\u00e3o \u00e9 crucial para manter a confian\u00e7a e incentivar a transpar\u00eancia cont\u00ednua.<\/span><\/p><p><span style=\"font-weight: 400;\">A plataforma da iBlow apoia esses procedimentos, fornecendo gest\u00e3o segura de casos, fluxos de trabalho automatizados e canais de comunica\u00e7\u00e3o encriptados. <\/span><\/p><p><span style=\"font-weight: 400;\">Cada den\u00fancia \u00e9 acompanhada desde o momento do envio at\u00e9 a resolu\u00e7\u00e3o, garantindo total conformidade com a Lei PT 93\/2021. Com o iBlow, as organiza\u00e7\u00f5es lidam com den\u00fancias de forma eficiente, minimizam riscos e refor\u00e7am uma cultura de responsabilidade e confian\u00e7a. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bed323 e-grid e-con-boxed e-con e-parent\" data-id=\"3bed323\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2dc207 elementor-widget elementor-widget-image\" data-id=\"e2dc207\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"168\" height=\"170\" src=\"https:\/\/iblow.eu\/wp-content\/uploads\/2025\/12\/Group-3.webp\" class=\"attachment-large size-large wp-image-7591\" alt=\"N\u00edveis de conformidade com WCAG exibidos de forma clara\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d258966 elementor-widget elementor-widget-image\" data-id=\"d258966\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"160\" height=\"170\" src=\"https:\/\/iblow.eu\/wp-content\/uploads\/2025\/12\/8.webp\" class=\"attachment-large size-large wp-image-7589\" alt=\"Log\u00f3tipo do RGPD com s\u00edmbolo de cadeado\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-817f0cb elementor-widget elementor-widget-image\" data-id=\"817f0cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"172\" height=\"170\" src=\"https:\/\/iblow.eu\/wp-content\/uploads\/2025\/12\/7.webp\" class=\"attachment-large size-large wp-image-7587\" alt=\"Design do selo de certifica\u00e7\u00e3o ISO 27701\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ceeb67a elementor-widget elementor-widget-image\" data-id=\"ceeb67a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"168\" height=\"170\" src=\"https:\/\/iblow.eu\/wp-content\/uploads\/2025\/12\/5.webp\" class=\"attachment-large size-large wp-image-7585\" alt=\"ISO 37002:2021 design do log\u00f3tipo\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0db2d71 elementor-widget elementor-widget-image\" data-id=\"0db2d71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"169\" height=\"170\" src=\"https:\/\/iblow.eu\/wp-content\/uploads\/2025\/12\/4.webp\" class=\"attachment-large size-large wp-image-7583\" alt=\"Emblema de certifica\u00e7\u00e3o de conformidade SOC\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a27e65a elementor-widget elementor-widget-image\" data-id=\"a27e65a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"202\" height=\"170\" src=\"https:\/\/iblow.eu\/wp-content\/uploads\/2025\/12\/3.webp\" class=\"attachment-large size-large wp-image-7581\" alt=\"Log\u00f3tipo e marca de verifica\u00e7\u00e3o em conformidade com PCI DSS\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc8dcf0 elementor-widget elementor-widget-image\" data-id=\"dc8dcf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"168\" height=\"170\" src=\"https:\/\/iblow.eu\/wp-content\/uploads\/2025\/12\/1.webp\" class=\"attachment-large size-large wp-image-7577\" alt=\"Log\u00f3tipo da certifica\u00e7\u00e3o ISO 27001\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Procedimentos para Den\u00fancias Recebidas Procedimentos para Den\u00fancias Recebidas Uma vez que uma den\u00fancia seja apresentada por meio de um canal interno ou externo, a Lei PT 93\/2021 exige que as organiza\u00e7\u00f5es sigam procedimentos claros e estruturados para garantir o tratamento, a investiga\u00e7\u00e3o e a resolu\u00e7\u00e3o eficazes. Processos r\u00e1pidos e padronizados s\u00e3o essenciais para proteger os [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8378","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/iblow.eu\/pt\/wp-json\/wp\/v2\/pages\/8378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iblow.eu\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iblow.eu\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iblow.eu\/pt\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/iblow.eu\/pt\/wp-json\/wp\/v2\/comments?post=8378"}],"version-history":[{"count":33,"href":"https:\/\/iblow.eu\/pt\/wp-json\/wp\/v2\/pages\/8378\/revisions"}],"predecessor-version":[{"id":10456,"href":"https:\/\/iblow.eu\/pt\/wp-json\/wp\/v2\/pages\/8378\/revisions\/10456"}],"wp:attachment":[{"href":"https:\/\/iblow.eu\/pt\/wp-json\/wp\/v2\/media?parent=8378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}